You can return your online order within 28 days for a full refund. Our returns policy excludes items outside the 28-day window, used items, products not in their original packaging, bespoke items, and those purchased from the Outlet section or sample sales. £4 will be deducted from the refund to cover postage.
If you’re returning an order from Northern Ireland, please see Overseas Returns below.
- Request a return via your account: Log in and click the Orders tab. Select the order number* and click ‘Request Return’. You will then be able to select a reason and tick the items you wish to return. Submit your request.
- If you don’t have an account, enter your order number and the email address you entered at checkout in the fields below.
- Get a QR code/print your label: We will manually approve your request within one working day. At that point, you will receive an email containing a link to our carrier to generate a QR code, a printable label, and select your nearest DPD drop-off point.
- Return your parcel: Take it to your local DPD service point and retain your posting receipt, as it will contain tracking information.
*orders made outside of the 28-day window will not be eligible for return.
Return and refund processing times:
We process returns within five working days of receipt at our warehouse. The money can take several days to appear on your original payment method, depending on your provider.
Packing your returns
Please reuse the original packaging when returning items to us. We will not accept items that are not in their original condition (and product box) or have been damaged in transit due to inadequate packaging.
Faulty items
If your item is faulty, email contact@dowsingandreynolds.com and we’ll refund, fix or send out a replacement.
Alternatively call: 0330 818 5949 and speak to a team member who will be happy to help.
Lines open: Monday to Friday 9:30am-5pm
Overseas Returns
Please write on the packaging that the item is a return to avoid customs charges. Failure to do so incurs customs charges that we are not liable for, as a result, we will deduct any such fees from your refund amount. Include the original paperwork with the relevant returns section filled out.
You can return an item even if you just don’t like it* however, all non-faulty items must be unused, and in exactly the same condition as you received them.
The product box(es) must also be undamaged and suitable for resale.
We recommend using a tracked service as we do not accept proof of postage as proof of delivery.
*Please note: any used items, special orders or bespoke items, as well as those from the Outlet section of the website or sample sales cannot be returned for a refund.
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